Customer Success

Your success is our success

At Wire, we aim to deliver the highest customer satisfaction rate in all of our engagements and interactions. We want our products to engage employees in collaboration and deliver increased productivity, with Wire being the secure link between the organization and customers, suppliers or partners.

We understand that adoption, implementation, training and optimizations organization-wide are not only a matter of technology. To ensure satisfaction and a pleasant onboarding experience, we provide a dedicated customer success team.

Customer Promise

Every month we deliver our "Customer Promise" – a tailored newsletter to all of our customers. The newsletter, first and foremost, represents our public service level agreement with all of our customers – start-up or enterprise. In keeping with our beliefs in transparency we report availability and customer satisfaction across the entire portfolio to all of our customers. Sharing these numbers is our promise to you.

Adoption and Roll-out

The most critical phases of any project are those of roll-out and adoption. At Wire we help our customers with best practices from hundreds of engagements to make the roll out a success. Support continues over the lifecycle to provide additional use cases for every department to get the most of Wire.

Feedback and Roadmap

Wire is built on customer interaction and feedback. We gladly share our roadmap with customers and welcome feedback. Whether these come in via Github as technical recommendations, through support tickets, as feature requests, or in direct interactions – we welcome all.

What Customers say on Capterra

Health Care

Health Care

"...participants and staff have greatly enjoyed the interface, its innovative features, and the user experience in general"

High Tech

High Tech

"Security, customer service, look and feel, everything here we needed"

Construction

Construction

"Simple interface is super easy for everyone to use without training"

Always access to resources

Resources for users

Resources for users

Wire offers a number of online resources to customers to easily get access to information, manuals, training and configurations. You can find more information via:

Resources for technical staff

Resources for technical staff

Any documents the IT team might require, we keep up to date and make publicly available for anyone to view:

Priority success - trusted by brands

Working with some of the worlds largest brand we understand how important problem resolution is. With our Enterprise package we offer:

  • Priority response in the queue with priority email address.
  • 24/7/365 Global support
  • 99.9% uptime SLA with service credits
  • Quarterly business reviews

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