At Wire we want to deliver high customer satisfaction rate in all of our engagements and interactions. We want our that the product is used to generate collaboration and deliver organizational effectivenes. We want Wire to be the secure link between the organization and customers, suppliers or partners.
We also understand that adoption, implementation, training and optimizations is not always a matter of technology - this is customer success to us.
Wire uniquely delivers "Customer Promise" our monthly newsletter to all of our customers. The newsletter is more than just industry news" but first and foremost our public service level agreement with all of our customers - Enterprises or start-ups. In keeping with our open source and transparency beliefs - every months we report availability and customer satisfaction across the entire portfolio to all of our customers. We believe that making the numbers public is the biggest promise we can make to our customers.
The most critical time for any project is the roll-out and adoption phase. At Wire we help our customers with best practices from hundres of engagements to make the roll out a success. We continue over the lifecycle to provide additional use cases for every department to get the most of Wire.
Wire builds on customer interaction and feedback. We always share the quarterly roadmap with customers and welcome feedback from our customers. Whether these come on Github as technical recommendations or through the service tickets as feature request or in interactions as discussions of the future of collaboration we welcome all.
"...participants and staff have greatly enjoyed the interface, its innovative features, and the user experience in general"
"Security, customer service, look and feel, everything here we needed"
"Simple interface is super easy for everyone to use without training"
Wire offers a number of online resources to customers to easily get access to information, manuals, training and configurations. You can find more information on:
We offer the documents your IT usually ask you to supply online. These are always up-to-date and offers