The desire for a secure messenger environment is only likely to keep growing

January 22, 2021

Originally written by Bernardo Arnaud for EU Startups

Have you ever thought about the security and privacy of the messaging services you use (email, Whatsapp, Facebook, etc.)?

EU-Startups' Bernardo Arnaud spoke with Morten Brøgger, CEO of Wire, about the rising demand for secure collaboration, especially in the enterprise client segment. The following is an edited exerpt of their conversation.

Thank you for joining us Morten. What was the reason Wire was founded and what are the goals you set for the company? Have the goals turned into reality or have you pivoted at some point in time?

We originally launched as a consumer application in 2012, but we went on to identify a totally untapped void in the enterprise space. We therefore decided to pivot to focus solely on enterprises and our attention shifted to steering the platform to the consumerisation of enterprise communication and collaboration. The guiding principle behind everything we do is to make communication as secure as humanly possible.

Wire claims to be the most secure messaging and collaboration platform in the world. What does it do that other similar platforms cannot do or deliver? What is the main differentiating factor from your top competitors?

We offer a dynamically encrypted messenger, voice, video and conference calls, file sharing and external collaboration – all of which are protected by industry-leading end-to-end encryption, thus securing all data that passes through our platform.

Unlike many other larger collaboration providers, our encryption keys only exist on the devices of our users. We cannot access them, however – meaning there is no man-in-the-middle vulnerability, which is when the solution provider can access encryption keys and read your content.

Wire was founded in 2012 by names like Janus Friis, former co-founder of Skype, with Alan Duric, Jonathan Christensen and Priidu Zilmer. You got onboard in 2017. How was this process and how is your relationship with them and the team at Wire?

When joining, the process of re-aligning the company strategy to focus purely on enterprise sales was tough. This was because it required a 180-degree pivot. I imagine that to date, we are one of the few companies to have successfully transitioned from a consumer brand three years ago, to a well-known, established enterprise brand today, which is in the same category as the likes of Microsoft Teams, Zoom and Slack.

Alan Duric still has a leading role as CTO and is responsible for driving our work in Messaging Layer Security (MLS), so he is critical for advancing our product, which was also his vision when he co-founded Wire. Janus and Iconical still remain investors, and Jonathan has gone on to work for a competitor. The core foundation of the relationship and the transition process that took place is very strong, still today.

There is a saying in the cyber security world that you are only as secure as the weakest node in your network. How does Wire leverage the concept of “security by design” in its products to clients like EY, Fortum and the German Government and your more enterprise customers?

For more than 1,800 enterprise customers, we provide secure and scalable collaboration. This includes custom deployment options to cater for enterprises and governments looking to protect their documents, as well as to secure their communications across teams, with clients and partners.

As mentioned, we avoid man-in-the-middle attacks by encrypting messages on individual devices and not in the cloud. Each message – or, more broadly, transaction – via Wire also has its own encryption key, which can never leave the users’ devices. We also go further and incorporate Messaging Layer Security (MLS) into our product, which makes communication among large groups more secure.

What do you think it will be the next major shift in secure remote collaboration in the next three years?

The onset of the pandemic has led to many enterprises embracing video calls with dozens, if not hundreds of participants. But as employees prioritise flexibility and productivity, whilst also experiencing higher levels of online fatigue, the functionality of these all-hands calls will diminish.

Did Wire experience an increase in the demand for its services during the pandemic? Were you expecting that or was it significantly higher than your team had forecasted?

We grew more than 500% in 2019, and I believe we will see a similar or potentially even higher growth rate in 2020. For example, in April 2020, we signed up more enterprise customers than we did in the entirety of 2019.

Though it has been a challenging time for all of us managing this explosion in demand and existing customer requests during the pandemic, we have adapted through our collaborative culture and high customer orientation, in order to support a record-breaking number of new customers.

What are the most important countries and industries for Wire today? Is there a plan to expand to new markets in 2021?

EMEA and the Americas remain the main geographical focus areas. Admittedly, we are still not a truly global company in terms of our sales force, but we do currently have customers in six different continents. To date, we have been also successful in advisory, government, financial services, healthcare and in what we call, critical industries.

We are confident that the market for us will expand itself. Given that cybercrime previously posed a $6 trillion global problem, which has now been projected to be $10 trillion, from SMEs, right up to the world’s largest organisations, the desire for a secure messenger environment is only likely to keep growing.

Did you ever face any issues with regulations in a market? If so where, and how did you overcome that issue?

Essentially, regulation favours Wire. Looking at GDPR and CCPA, they regulate the minimum use of personal information – this is how Wire is designed. We process all the information on the edge, and we pride ourselves on protecting our customers’ content, without having access to it.

The verticals we operate in are the ones that react to this, in addition to data sovereignty, which ensures that they can deploy our solution wherever they want, in whatever data jurisdiction they want.

How important is the cyber security concept of Zero Trust at Wire?

The shift in how we work in recent years has led to the concept of Zero Trust taking hold as the best approach for securing business data and staying compliant with various regulations. In order to therefore address the needs of the perimeter-free workplace, Zero Trust is a major focus for us as we look to deliver secure collaboration at scale.

Last, but not least: what’s next for you and for Wire?

We believe we are on an upward growth trajectory, especially given that the pandemic has shifted how we work and increased the focus on cybersecurity. Whilst we do, of course, hope to break into more geographies and verticals, we also want to embrace the next level of collaboration, which is not all about just sending an emoji, but rather to keep data safe as it traverses through platforms.

About Wire

Wire is the most secure collaboration platform, transforming the way businesses communicate at the same speed that our founders disrupted telephony with Skype. Headquartered in Berlin with offices in Switzerland and San Francisco, Wire’s award-winning collaboration and communications platform counts over 1,800 enterprise customers worldwide. Recognized by IDC, Forrester, and Gartner as one of the most secure collaboration platforms, Wire offers messaging, audio/video conferencing, file-sharing, and external collaboration - all protected by the strongest end-to-end encryption.

If you are searching for the most secure collobration platform, look no further. But don't take our word for it, try it for free today.

Looking for a walkthrough of our enterprise communication solution? Contact us today to learn how Wire™ fits into your organization.

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