1Our Privacy Commitment

Wire Swiss GmbH, Untermüli 9, CH-6300 Zug (“Wire”) is committed to protecting your information. Wire does not rent or sell your data to third parties. Your data is also not used for targeted ads, or any other kind of profiling. Unless the context otherwise requires, any reference to “you”, “your” or “yourself” in this Privacy Policy includes each respective organization utilizing the Team Management Functionality of the Apps, the Site and/or the Service, each respective Team Admin and each respective Team Member (as such terms are defined in our Terms of Use).

2Conversation content

All conversation content is encrypted with strong encryption on the sender’s device and is only decrypted on the recipient’s device (also known as end-to-end encryption). Wire doesn’t hold the decryption keys, and our software contains no backdoor. Your conversations are yours — Wire has no access to them.

In addition, Wire also uses transport encryption to encrypt metadata.

Wire only stores encrypted messages temporarily on its servers so these messages can be delivered later to offline clients once the clients are back online.

3Logs

Logs are kept for a maximum of 72 hours, for the sole purpose of facilitating troubleshooting, improving the service and preventing abuse.

4Profile Information that you provide

When you create an account on Wire, we ask you to provide a name and a mobile phone number or email address. When you create a Team Admin or Team Member account on Wire, we may ask you to provide additional information for billing purposes and might share it with the billing provider if required. The profile data that you provide is used to provide and support the service, and might be shown to other Wire users when they search for you or want to connect to you. If you registered with a phone number or email address, they will not be shown to other users. Your personal information is only kept for the duration of your account lifetime. You can change or delete your profile information at any time. The legal basis for the processing of your personal data mentioned above is your fulfilment of the contract.

To make purchases through the Service using a Team Admin account, Team Admins will be required to provide a payment method and may be required to provide additional account details, such as a billing address, phone number, email address and zip code if required for tax reasons or by the billing provider. Certain types of personal information relating to the specific transaction may also be collected, such as transaction amount and time. The legal basis for the processing of the data mentioned above is legitimate interest.

For business prospects and accounts, we may also collect your name, email address or other contact information if you send us an inquiry related to our products and/or services. If you provide an email address for this purpose, Wire may send you one or more emails or other communications to provide information relating to our products and services and related pricing information. You can unsubscribe from receiving these emails at any time. Wire may use third-party tools to send out emails and manage the contact information. The legal basis for the processing of your personal data mentioned above is your consent.

If you provided an email address, Wire might send you an email to notify you of important changes (e.g. to confirm your email address or to notify you that a new device was added to your account).

If you gave your consent to receive emails related to announcements and news, you can withdraw it by unsubscribing at any time.

5Additional technical data

Wire stores additional technical data (such as the type of device through which you authorized the Wire application) to be able to route data between user devices. The Wire service is designed to keep additional technical data to the minimum required to operate the service.

More information about additional data can be found in the Privacy Whitepaper and the Security Whitepaper.

6Optional data

If you agree to give Wire access to your address book contacts, only hashed phone numbers will be used to match you with other users. The content of your address book is never uploaded to or stored on our servers.

Sharing data like address book contacts, anonymous usage statistics, and crash logs is completely optional on your part. You can opt-out anytime (see FAQ).

7Support cases

If you contact the Wire Customer Support, the personal data you submit might be kept for the duration of the resolution of the support case. For the processing of customer support requests, Wire uses Zendesk.

8Third parties

If you use third-party services like YouTube, Spotify, Giphy etc. via the Wire application, any data you share with these services is subject to their privacy policy.

For business prospects and accounts, Wire may use Marketo, Salesforce, Clearbit, Calendly, DocuSign and Stripe to send out emails, management of the customer relationship, schedule product demos and ensure the billing of the service. Personal information is only retained for as long as necessary to provide the services or as permitted / required by applicable law.

Wire may use its affiliates and third-party service providers (such as Amazon AWS) to help it provide the Wire application and service. In any such instance, Wire asks that such providers comply with this privacy policy and obligations with respect to confidentiality and commits to choosing service providers in the EU and/or Switzerland to process personal data.

Wire will only access and share your data if necessary or required by law or legal process, to provide the service or solve customer support requests, to enforce the Terms of Use and/or protect its rights.

Wire may share your personal information and data with a third party in the event we (or our affiliates) merge with or any of our assets or voting securities (or those of our affiliates) are acquired by that third party, or if we are otherwise involved in a transaction with similar financial effect. In such a situation, we would make reasonable efforts to request that the third party or new combined entity or other structure or successor follow this privacy policy with respect to your personal information. If your personal information was thereafter intended to be used differently from what is described in this privacy policy, we would ask the third party or successor to provide you with prior notice.

9Data protection officer

Requests regarding your data, its protection and how it is handled by Wire can be directed to the Data Protection Officer (DPO) Alan Duric at privacy@wire.com.

10Notification of Changes

This Privacy Policy may change from time to time and we will make the changed Privacy Policy available through the Apps and post changed version of this Privacy Policy on the Site. You agree to review the Privacy Policy regularly to be aware of any changes. You agree that your continued use of our Service after changes become effective constitutes your acceptance of the revised Privacy Policy.

11Terms of Use

Please read the Terms of Use governing the use of the Site and the Service, as they also govern the terms of this Privacy Policy.

12Questions? Contact Us

If you have any questions about our privacy practices or this Privacy Policy, please contact us by email at privacy@wire.com.