Communicating with Externals - Wire

Overview

The future of work is remote, or a remote-hybrid format. Organizations constantly work with multiple parties on various projects, which requires a collaboration platform that allows users to easily stay in touch and communicate with people both inside and outside their organization. Whenever information is exchanged and shared outside company walls (and firewalls), it raises security questions. How can you work and communicate with external partners without risking your company’s governance, risk and compliance policies?

Wire elegantly navigates these boundaries to help you securely connect with clients, suppliers, vendors or any external organization – regardless of what platform they use.

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Communicate across departments and backends

In today’s world companies rely on extensive and complex IT infrastructures for their operations. It’s easy to lose sight of how different backends and departments are connected, and even easier for employees to lose track of who they can communicate with.

Wire enables multiple federated backends to identify, discover and authenticate one-another, thus allowing communication across various organizations, departments or government agencies that are using private networks. Meaning that user 1 registered on backend A and user 2 registered on backend B are able to interact with each other as if they belonged to the same backend.

To enable federation, administrators of a Wire backend can decide to either specifically list the backends that they want to federate with, or to allow federation with all Wire backends reachable from the network.

Security classification labels

Security becomes even more important and more difficult to maintain when sharing different levels of classified data (e.g. VS-NfD) with third parties, clients, or different departments. These third parties are often in their own closed networks, and have their own different levels of data classification and sharing (i.e. Company A rep has secret clearance, but Company B rep has top secret clearance). How can organizations manage and ensure that users with corresponding classifications can communicate?

Wire displays security clearance labels for each federated user based on whether backends are classified or non-classified. This ensures that everyone is aware of what types of information (e.g. restricted, top secret) can or cannot be shared with certain users.

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Roles and permissions

Admins need to ensure that users follow security best practices at all times. Users are still human, and there is always a chance of human error that could risk data leak.

As an admin or owner you can flexibly limit the permissions of some users within a team. This security best practice ensures that different members of the team are assigned only the functionality they need to do their job, thus limiting the risk of data leakage.

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Temporary external teammates

Whether it’s a small business, multinational enterprise, or government agency – in today’s world it’s nearly impossible to conduct operations without communicating with external parties. coordinating temporary externals, for example consultants or contractors, can quickly become challenging as your team grows. How can security-focused organizations collaborate with externals securely, without a dependency on physical meetings?

In order to stay aligned, these parties are integrated into the Wire collaboration workspace as part of the team, with limited access rights compared to regular team members. This ensures that you stay connected in real time, while shielding your most important data from unauthorized personnel.

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Guests without a Wire account

Not every user an organization needs to communicate will be a Wire user, what then?

Whether it is a member of the public or a whistleblower, connect completely anonymously with guests outside of your organization who may not have Wire, through the use of Guest Rooms. Simply send a link to enter the guest room via the browser on mobile or desktop. Revoke the link when your conversation is done to prevent any unauthorized access to the room.

Control guest access to conversations

Group admins need control over who is allowed to join a conversation.

As the administrator of a group, you control whether people outside your organization are allowed to join the conversation. Moreover, whenever you disable guest access, the links are disabled. In activated state, guest links only work for a mere 24 hours window.