Wire has officially achieved ISO 27001 and ISO 27701 certification, a major step in demonstrating our commitment to data security and privacy. But what does this really mean for our product, our customers, and our future? In this exclusive interview, Robert Kallwies, Wire’s Director of Information Security, shares how the company successfully built a world-class Information Security Management System (ISMS) and Privacy Information Management System (PIMS). Learn about the process, the challenges, and why these certifications are more than just checkboxes, they’re a blueprint for trust and scale.
Robert: It’s an incredible moment for us. These certifications are a testament to the dedication of our team and our commitment to information security and privacy. As a secure and private communication solution provider, we wanted to establish a robust security framework, and ISO 27001 & 27701 demonstrate that we meet international best practices.
Robert: Of course! Both are international renowned standards.
We chose to implement them together as they build trust with customers and regulators, which is especially critical in today’s digital landscape.
Robert: The certifications are more than just accolades; they show that we keep our security and privacy promises - to protect our customer’s data. By aligning with these internationally recognized standards, we not only enhance our operational resilience but also deliver assurance to our enterprise customers. It is notable that we have decided to go for a full scope certification and have not reduced the scope so that it is as easy as possible to obtain those certifications. We wanted to achieve the greatest added value for our customers.
Other advantages are for example the competitive edge, because large corporations and regulated industries prefer vendors with certified security frameworks. You have to understand that managing third-party risks is a critical concern for large enterprises. Our certifications simplify vendor assessments, as they provide verifiable proof of our commitment to maintaining high standards in data security and privacy.
Robert: The biggest challenge was balancing security implementation with agility. Smaller companies thrive on rapid development and innovation, but security frameworks require structured processes, risk assessments, and continuous monitoring.
Another challenge was resource allocation – unlike larger companies, we had to be strategic in implementing policies, training employees, and ensuring compliance without slowing down development. But in the end, it made us more mature, structured, and prepared for scale. We implemented tools for automation where it was feasible.
In the end achieving certification is a team effort. It is not only a task for the security team.
A great plus for us was the commitment from our CEO, Benjamin Schilz. He was supportive here from day one of the implementation project.
Robert: Trust is everything, especially for us as a secure messaging company. Customers want assurance that their data is secure and compliant with regulations. These certifications provide that assurance immediately, making us an attractive option for security-conscious customers.
Additionally, Enterprise customers appreciate it when companies that take security seriously, as compliance risks can be serious in purchasing processes.
Robert: Achieving ISO 27001 & 27701 is not the end - it’s just the beginning!
As security is an ongoing commitment, and we are dedicated to staying ahead of emerging threats and regulatory changes, we have continuous monitoring and regular internal audits to ensure ongoing compliance. From a technical perspective there are e.g. regular penetration tests, vulnerability management and monitoring code security. Besides that we are monitoring e.g. the regulation landscape as well as changes in the IT environment like AI usage to adjust our security and privacy measures when needed.
I am convinced that by investing in measurable and audit-ready security and privacy measures we as Wire set ourselves up for long-term success and trust.
At Wire, achieving ISO 27001 and ISO 27701 certification isn’t just a milestone—it’s a reflection of our long-term commitment to building secure, privacy-first communication for enterprises. Whether you're navigating compliance requirements or looking for a collaboration platform that meets the highest security standards, Wire is here to help you move forward with confidence.
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