Call & Mail 24 is a multilingual, EU-based call center headquartered in Nuremberg with offices across Germany and Greece. Since 2016, the company has specialized in tailored inbound and outbound communication services for clients in industries ranging from travel to e-commerce.

With more than 30 active client projects, five physical sites, and a workforce that spans home office, hybrid, and on-site setups, maintaining a unified and secure internal communication system became a growing challenge. The team needed a solution that allowed for real-time collaboration, data protection, and accessibility without requiring technical training or onboarding.

When searching for a communication platform, we considered Slack and Discord but these tools were either too feature-heavy or lacked the simplicity needed in a high-volume service environment. Wire stood out immediately for its clear focus: intuitive, secure internal communication.

Having previously used Skype and Skype Business, our team found Wire’s interface familiar and approachable. Its ease of use, especially for employees who aren’t tech-savvy was a crucial factor. In our business, where every second counts on the phone, we can’t afford to be slowed down by complex tools.

• Zero Learning Curve – Agents could use it immediately, with no need for training.
• End-to-End Encryption – Ensures all internal communications remain secure and compliant.
• Purpose-Built Simplicity – Focuses solely on communication, without distractions.
• Fast Implementation – 100 user accounts were set up and operational within two hours.

Wire’s onboarding process was seamless. After a short product demo and sales conversation, our IT department deployed 100 Wire accounts in under two hours. The rollout required no formal training, most employees logged in and started collaborating on day one.

Minor setup questions were resolved quickly by Wire’s responsive support team. We appreciated the personal, hands-on assistance throughout the process.

Wire has quickly become a core part of our daily operations. Approximately 30% of our staff work remotely, and Wire keeps everyone, across locations, shifts, and departments, on the same page. Specific outcomes include:

• A significant reduction in internal email traffic and ticket submissions
• Faster communication for project-specific issues, even during live customer calls
• Improved cohesion between remote and in-office teams
• Enhanced agent productivity through direct, distraction-free messaging

Overall Rating: 9.5/10

(We’d give it a full 10 if we could include client logos in group chats!)

Wire enables us to focus on what matters: providing exceptional customer service. It eliminates complexity, supports our multilingual teams, and scales with our needs. As we continue to grow, both in Germany and internationally, Wire will remain a key part of our communication strategy.