When Maersk, a global leader in shipping and logistics, was hit by the NotPetya ransomware attack in 2017, it not only found itself unable to manage day-to-day operations efficiently, but also unable to effectively inform the markets and its stakeholders of its response.
Combined, the financial impact of NotPetya on Maersk is estimated to have exceeded USD$300m. German pharmaceutical giant Merck and delivery company FedEx (through its European subsidiary TNT Express) reported lost revenue of $870m and $400m respectively due to the same attack (source).
If this was to happen to you, and your network was compromised by malicious attack (or it was compromised, or simply became unavailable through a system outage), how would you respond?
While your immediate priority is to maintain business operations and resolve the issue, your ability to recover will also be decided by the effectiveness of your communications with key stakeholders.
So, if the worst was to happen to you, here are the four key stakeholder groups that you absolutely must keep informed during any incident.
Of course, in the event of your network being unavailable, it's likely that your regular communications tools (such as email), will be unavailable too. In the case of Maersk all employee workstations were also compromised and offline.
It’s important that the organization doesn't rely on less secure consumer-grade messaging apps, or personal email accounts during this time. This leads to shadow IT taking over what is already a critical situation.
Remember, there’s a very real chance that your business could be at a greater risk of eavesdropping and information being leaked in an uncontrolled manner; so now’s not the time to compromise on security.
That’s why you need to ensure your business continuity plan makes provision for an always-available collaboration app that sits externally to your network.
Wire Red is the most trusted, secure end-to-end encrypted communication and collaboration solution available, and the perfect choice for businesses looking to ensure business continuity in the event of disruption.
It comes with everything you need for crisis communication and recovery, and it’s pre-provisioned, so you’re always ready to ensure business readiness and recovery.
Morten Brøgger, CEO, Wire
Ensure your company keeps going when your IT infrastructure goes down.